All UNOPENED Returns or Exchanges must be received by us within 20 days of receipt. Returns after 20 days will not be accepted. Please allow 2 weeks for processing of returns and 30 days for refunds. Refunds will not include shipping and handling fees unless you received a damaged product or the wrong item was shipped and you do not want a replacement. Damaged or missing merchandise must be called in to us within 48 hours of receiving for replacement.
*Any item that has the manufacturers seal broken WILL NOT be accepted. These items are only covered by manufacturers warranty after opened. Most packages have the manufacturers # on the box or on the instruction manual, but if you need help getting the contact info, please feel free to contact us and we will be glad to help.
Refused Delivery If you refuse delivery of an order that was requested for express delivery (overnight, 2nd day, 3rd day), we will refund you for the merchandise less the return shipping cost and a $10.00 handling fee when it is returned.
Our merchandise is constantly revolving so we cannot guarantee all items to be in stock.
Prices subject to change without notice.
Special Offers/Free Shipping Offers
Returns of free shipping orders are subject to the original shipping charges when returned for a refund.
Please send all returns to our warehouse:
8250 NE Underground Dr.
Pillar 156G
Kansas City, MO 64161
